> For the complete documentation index, see [llms.txt](https://docs.popl.co/introduction/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.popl.co/introduction/integrations/zoho-integration/lead-sync-logic.md).

# Lead Sync Logic

#### **Lead Sync Logic**

When syncing Popl leads to your Zoho account, the integration first performs a read operation to determine if the lead already exists. This search (query) uses the lead’s **email** as the primary key to match any existing lead in Zoho. Based on the results, one of two actions will occur:

**Create New Lead if No Lead Is Found:**\
If no lead is found from the initial email search, the integration will create a new lead. Lead ownership and any custom mappings will be applied according to your configuration settings.

**Update Existing Lead if a Lead Is Found:**\
If a lead is found with the Popl lead’s email, the integration will update the existing lead instead of creating a duplicate record. Lead ownership and any custom mappings will be applied according to your configuration settings.

***

#### **Need Help?**

Contact Popl Support – our team is available to assist at <teams@popl.co>.

With 🤍 from Popl.